UAE - Assistive listening manufacturer, Contacta, has supplied more than 500 of its hearing loop systems for a major project to enhance hearing accessibility at Dubai International (DXB). The 520 systems have been installed throughout the airport's three terminals by Contacta's regional GCC partner, Topland.
Work on the project has been ongoing since 2023 and forms part of the airport’s ambition to ensure that every passenger experiences accessible and inclusive travel. It is also in line with Dubai’s Universal Design Code which aims to ensure buildings and transportation are accessible to everyone according to their need.
Interaction points including information desks, check-in counters, shops, lounges, food outlets, and money exchange counters, across terminals one, two and three had to be surveyed by Topland’s engineers and, together with the Contacta business development team, recommendations and specifications were developed for each one.
“This has been one of the most significant overseas projects our products have been used in,” said Ran Meyrav, head of business development at Contacta. “We’ve followed Topland’s lead and worked in partnership with their team, giving advice and direction to deliver the best outcomes for passengers with hearing loss, right across the airport, giving them access to clear sound without the background noise that’s unavoidable in a space that welcomes 90+ million passengers a year.
“It has been satisfying to be a part of this project, and to see it come to fruition over the last two years, from planning through to commissioning.”
Majed Al Joker, chief operating officer at Dubai Airports, said: “This comprehensive hearing loop installation demonstrates our commitment to practical accessibility solutions that make a real difference to our guests' experience. Working with partners like Topland and Contacta, we've been able to implement cutting-edge assistive technology across every touchpoint in our terminals, ensuring that guests with hearing loss can communicate clearly and confidently throughout their journey with us.”